Sheraton Grand Hotel & SPA
The Sheraton Grand Hotel and Spa has used C.P.C. Ltd. as Contract Security Providers since late 2014.
The Assignment Specification calls for Officers capable of dealing with a wide range of situations, either in their own capacity or in support of Hotel Management. The Hotel places great emphasis on providing Guests with the ambience and service expected of a Five-Star establishment and it is vital that Contract Security Officers meet Sheraton Standards of dress, behaviour and knowledge.
Duties covered by C.P.C. Officers include:
- The Hogmanay Ball
- Night Security coverage every Saturday and Sunday
- Leave and Absence Coverage for our full-time Security Ambassador
- Additional support for sensitive or high-profile events (Corporate Dinners, Annual General Meetings, Conferences, Ministerial and Ambassadorial Visits etc.)
- Physical Security support to reduce stock losses in both Public and Back-of-House areas
- “Mystery Guest” visits, supported by detailed written reports, to observe alcohol and cash-handling practices
- Emergency preparedness and response
- Supporting good Health and Safety practice at all times
C.P.C. Officers have delivered all of the above consistently and willingly. Their punctuality cannot be faulted and they have displayed cheerful flexibility on the occasions when they have been asked to extend their designated shift in order to cope with business demands. Detailed, written reports have been provided to record any incidents or observations and the Officers have earned the confidence of Management and Staff due to their vigilance and reliability. Both Garry Robertson (Contracts Director) and Stuart Anderson (Events and Operations Manager) maintain regular supervision of their Officers and communication with me.
I continue to receive favourable comments from our Operational Heads of Departments, Event Organisers and the Police regarding the performance of C.P.C. Officers in the course of their duties at The Sheraton Grand Hotel and Spa.
Health and Safety Manager
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Holiday Inn Express Edinburgh Airport
Our hotel is situated next door to the Royal Highland Showground so throughout the year we require the services of CPC during large events. I have used several different companies in previous years but I have never found the high standard of service and professionalism that I do with CPC.
An example of this is when I was issued with a hotel security log including all relevant information about the company, their operating procedures and signing logs. In the 10 years booking security for events I have never been given one of these, it gave a confidence in the company that I have not experienced with others.
I will continue to use CPC for all our hotel security needs.
Senior Guest Services Manager
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